Return, Refund & Warranty Policy

Last Updated: October 23, 2026

Thank you for shopping at Boopaw!

At Boopaw, we are committed to providing quality products and a positive shopping experience for you and your furry companions.

This policy explains our return requirements, refund procedures, exchanges, and 90-Day Limited Warranty for purchases made through https://myboopaw.com.

1. 30-Day Return Policy

Boopaw offers a 30-day voluntary return policy for eligible products.

Customers may request a return within 30 calendar days from the date their order is delivered.

Returns due to a change of mind, incorrect size selection, or personal preference must meet the conditions outlined below.

This voluntary return policy does not limit any mandatory consumer protection rights under applicable law.

2. Return Eligibility and Product Conditions

To qualify for a voluntary return due to a change of mind, the product must be in its original, unopened, unused, and resalable condition.

The following conditions apply:

• Unopened: The original product packaging must remain unopened and intact.

• Unused: The product must not have been worn, used, or tried on a pet.

• Unwashed: The product must not have been washed, cleaned, or altered.

• Original packaging: All original packaging, labels, tags, seals, and accessories must be included.

• Perfect condition: The product must be free from stains, damage, pet hair, odors, and any signs of use.

• Resalable condition: The item must be suitable for resale as a new product.

• Proof of purchase: A valid order number or proof of purchase is required.

Opening an external shipping box does not, by itself, make an item ineligible for a voluntary return, provided the original product packaging remains unopened and all other conditions are met.

Boopaw reserves the right to decline voluntary returns that do not meet these conditions, where permitted by applicable law.

Important: These voluntary return requirements do not restrict statutory withdrawal rights, legally protected product inspections, or remedies for defective, damaged, or incorrectly supplied products.

3. How to Request a Return

To initiate a return, please contact our customer support team:

Email: boopaw323@gmail.com

Please include:

• Your order number.

• The product you wish to return.

• The reason for your return request.

• Photographs, if relevant.

Our team will review your request and provide return instructions.

Return Shipping Address

Boopaw – Franco Amamdesu Graff

San Lorenzo 696

7540 Coronel Suárez

Buenos Aires, Argentina

Please contact our support team before shipping a return so we can provide the appropriate instructions.

Customers exercising mandatory statutory withdrawal rights may provide a clear cancellation notice without requiring prior return authorization.

4. Return Shipping Costs

For voluntary returns due to a change of mind, customers are responsible for return shipping costs, where permitted by applicable law and disclosed before purchase.

Return shipping costs depend on the customer's location, selected carrier, package size, and shipping service.

Customers are responsible for arranging and paying for the return shipment unless Boopaw provides alternative instructions.

We strongly recommend using a trackable shipping service and retaining proof of shipment.

If a product is defective, damaged upon arrival, or incorrectly supplied, Boopaw will cover reasonable return or replacement shipping costs where required by applicable law or under our commercial warranty.

5. Damaged, Defective, or Incorrect Products

Please inspect your order upon delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Email: boopaw323@gmail.com

Please provide your order number, a description of the problem, and photographs if available.

Depending on the circumstances and applicable law, Boopaw may offer:

• A replacement product.

• A repair, where appropriate.

• A full or partial refund.

• Another legally required remedy.

Defective or incorrectly supplied products do not need to remain unopened or unused to qualify for valid warranty or statutory consumer claims.

6. Exchanges and Incorrect Sizes

If you ordered the wrong size, color, or product variation, you may request a voluntary return within 30 days of delivery.

The item must meet the voluntary return conditions outlined in Section 2.

Voluntary return shipping costs are the customer's responsibility where legally permitted.

If Boopaw sends the wrong size, color, or product compared with your confirmed order, we will provide the appropriate remedy without additional charge as required by law.

We encourage customers to carefully review product descriptions and sizing guides before placing an order.

7. Refund Processing

After receiving and inspecting an eligible voluntary return, Boopaw will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

For voluntary returns, approved refunds will generally be initiated within 10 business days after the returned product has been received and approved, unless applicable law requires an earlier deadline.

Please note that banks and payment providers may require additional processing time.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

For statutory cancellations or withdrawals, refunds will be processed within the legally required timeframe and will include applicable standard delivery charges where required.

If you have questions about a refund, contact boopaw323@gmail.com.

8. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been dispatched.

Once an order has shipped, ordinary order modifications or cancellations may no longer be possible.

This does not restrict mandatory cancellation or withdrawal rights.

Where a refund is owed, it will be processed in accordance with applicable law.

9. 90-Day Limited Warranty

Boopaw provides an additional 90-Day Limited Warranty against qualifying manufacturing defects on physical products purchased directly through our online store.

Warranty Period

The warranty starts on the date the product is delivered and remains valid for 90 calendar days.

What Is Covered?

Our limited warranty covers verified defects in materials and manufacturing under normal, intended use, including:

• Defective stitching or seams.

• Faulty materials or components.

• Manufacturing defects affecting product functionality.

• Advertised product features that fail because of manufacturing defects.

What Is Not Covered?

Our additional commercial warranty does not cover damage caused by:

• Normal wear and tear.

• Accidental damage.

• Improper handling or misuse.

• Improper washing or cleaning.

• Unauthorized alterations or modifications.

• Chewing, scratching, biting, or destructive pet behavior.

These exclusions apply only to our additional commercial warranty and do not remove mandatory statutory consumer rights.

How to Make a Warranty Claim

To request warranty assistance, contact:

boopaw323@gmail.com

Please include your order number, a description of the defect, and photographs if available.

We may request additional reasonable information to verify the issue.

For a verified manufacturing defect covered by this warranty, Boopaw will provide an appropriate repair, replacement, or refund without additional charge.

Where return shipping is necessary for an approved warranty claim, Boopaw will cover the reasonable shipping costs.

Products do not need to remain unopened or unused for valid manufacturing defect claims.

Statutory Warranty Rights

Our 90-Day Limited Warranty is an additional commercial benefit.

It does not replace, reduce, or override mandatory legal guarantees or other statutory consumer rights.

Where applicable law provides a longer mandatory warranty or guarantee period, those legal protections will prevail.

This warranty gives customers specific legal rights. Additional rights may apply depending on their jurisdiction.

10. International Returns and Consumer Rights

Boopaw serves eligible international destinations, excluding Argentina as a sales and shipping destination.

Consumer protection laws vary by country and region.

Nothing in this policy excludes or limits mandatory consumer rights that cannot legally be waived.

European Union and European Economic Area

Eligible consumers generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, customers may send a clear withdrawal request to boopaw323@gmail.com.

Customers generally have an additional 14 days after notifying us of their withdrawal to return the goods.

Consumers may inspect products to the extent reasonably necessary to determine their nature, characteristics, and functioning.

Opening ordinary packaging does not automatically invalidate statutory withdrawal rights.

Where permitted by law, customers may be responsible for diminished product value resulting from handling beyond what is necessary for reasonable inspection.

Direct return shipping costs may be the customer's responsibility where properly disclosed and legally permitted.

Applicable refunds, including eligible original standard delivery charges, will be processed within the legally required timeframe.

Where permitted by law, reimbursement may be withheld until returned goods or evidence of their return has been received.

Eligible consumers also retain statutory legal guarantee rights, generally including a minimum two-year legal guarantee for nonconforming goods in the European Union.

United Kingdom

Eligible consumers generally have a statutory right to cancel qualifying online purchases within 14 days of receiving the goods, subject to applicable exceptions.

Customers generally have an additional 14 days after cancellation to return their products.

Applicable statutory refund, product inspection, and return shipping rules will be respected.

United States

Customers retain any mandatory return, refund, warranty, and consumer protection rights provided by applicable federal and state laws.

Our voluntary 30-day return policy and 90-day commercial warranty operate in addition to those rights.

Other International Destinations

Customers retain any mandatory cancellation, withdrawal, return, refund, and warranty rights provided by applicable laws in their country or region.

Where local legal requirements provide greater protection than our voluntary policies, the mandatory protections will apply.

11. Lost or Undelivered Orders

If an order is lost, significantly delayed, or not delivered within the agreed or legally required timeframe, customers should contact Boopaw.

We will investigate the issue and provide an appropriate resolution.

Depending on the circumstances and applicable consumer laws, this may include replacement, cancellation, or refund.

12. General Conditions

Boopaw may reasonably request information necessary to verify and process return, refund, or warranty claims.

Fraudulent or abusive voluntary return requests may be declined where permitted by applicable law.

Our 30-day voluntary return policy and 90-day commercial warranty are additional customer benefits.

Neither policy excludes or limits mandatory statutory consumer protection rights.

13. Contact Information

Store Name: Boopaw

Legal Seller: Franco Amamdesu Graff

Website: https://myboopaw.com

Email: boopaw323@gmail.com

Phone: 2926546150 (Argentina)

Business and Return Address:

San Lorenzo 696

7540 Coronel Suárez

Buenos Aires, Argentina

For questions about returns, refunds, exchanges, cancellations, or warranty claims, please contact boopaw323@gmail.com.

Thank you for choosing Boopaw!

We appreciate your trust and look forward to serving you and your furry companions.